SITUATION


A Movement to Modernize Police Services


The public demands on the Toronto Police Service have been increasing. The population has been growing and innovative ways to keep the city safe and the crime rates low are in review.

Cutout Image with Video

SERVICES

  • Marketing strategy
  • Technology roadmapping
  • Communications planning
  • Stakeholder engagement
  • Design thinking sessions
  • Website design
  • Django CMS platform
  • Content management system
  • Content creation
  • Content publishing
  • Public services support
  • Online crime reporting
  • Interactive mapping
  • Social media integrations
  • Social media campaign
  • System documentation
  • Training & User guide
website design

SOLUTION


The Chief of Police and command team have been tasked with modernizing the service. Among the top priorities is the redesign of the primary organizational website serving the public and its corresponding digital media.

tps

Toronto Police Service receives over a million and a half calls each year alone. The police service needed to minimize the number of emergency calls, by directing a high volume of calls to the appropriate digital channels for online reporting. The Awareness campaign “Make the Right Call” was created to educate community members on the use of emergency numbers versus non-emergency numbers, how to report a crime online, and in what situation a call should be directed to city services rather than the police.

Cutout Image with Video
Toronto Police Car

SUCCESS


Within a unique design thinking process, a needs analysis is conducted with engagement of police service members across the entire organization. Command services, police officers, and support services teams work together to create a digital media presence designed to deliver improved service to the public.

TPS_Website-Mockup

COLLABORATIONS

 

  • Case Study
    CIGI

    Founded in 2001, the Centre for International Governance Innovation is an international governance think-tank located in Waterloo, Ontario.

  • Case Study
    Canada Games

    Competing for a hosting games location in Ontario, Waterloo Region needed to be positioned as a leader in technology with a strong connected community.

  • Case Study
    Circuit IQ

    A review of the mobile application prototype leads to user journey mapping, user interface design changes, and modifications to the application screen flow.

  • Case Study
    Alternatives Journal

    Alternatives Journal is Canada's Environmental Voice. With the popular publication providing independent and informed journalism on the environment since 1971.