SITUATION
Responsive System for Credit Union Staff
Within the Co-operators group of companies, Cumis is a leader in credit union protection. Creditor insurance solutions and competitive financial services are provided to support credit union members. A legacy system is in need of a significant overhaul and upgrade. There is need to create a responsive system for credit union staff, a mobile friendly app experience for sales reps, and an improved online experience for the end customers.

SERVICES
- Technology strategy
- Platform modernization
- Legacy system redesign
- User interface design
- User experience design
- Technical requirements
- System specifications
- Information architecture
- Frontend development
- Systems design
- Security consulting
SOLUTION
A legacy system was creating issues for sales teams located in branches at physical credit union locations across the country. Externally, sales teams also needed to visit consumers at home to provide digital presentations of insurance plans and programs. The current legacy system was ineffective, unresponsive, and not mobile-friendly. The legacy system was overhauled with a new information architecture, interface design, and user experience. The underlying systems, databases, and infrastructure were maintained. The newly redesigned application was developed to be responsive on mobile devices and tablets.
SUCCESS
With a legacy system redesigned to be responsive and mobile friendly, business development and sales teams could have 'in home' and 'in credit union' experiences with customers seated in the comfort of cozy chairs with tablets to share information.

COLLABORATIONS
- Case Study
TVO Ping Pong
The TVO studio was looking for innovative ways to promote the critically acclaimed documentary film, Never Too Old for Gold.
- Case Study
Ivanhoe Cambridge
One of Ivanhoé’s primary shopping centres in North Waterloo was looking for new and innovative ways to bring consumers into the mall to shop.
- Case Study
Alternatives Journal
Alternatives Journal is Canada's Environmental Voice. With the popular publication providing independent and informed journalism on the environment since 1971.
- Case Study
Ernst & Young
A responsive website delivered a mobile friendly employee engagement platform across Blackberry, Android, and Apple devices.