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We are always looking for ways to improve our customer service.
With more and more emails arriving and cluttering up inboxes, it’s easy for things to get lost in the mix or not prioritized properly. We believed your customer support could be done differently - more importantly - better.
So, we set out on a mission to find the best help desk solution on the market and we definitely found our Zen.
What is Zen Desk?
Zen Desk allows us centralize all of your individual and unique requests into one location on the internet. This means your support needs are easily visible to our entire development team - all at the same time.
Why is this Important to Me?
This means there is visibility and your support request doesn’t sit in one person’s email inbox or voicemail. If one of our team members is in a meeting, on a conference call, out of the office, or currently supporting a customer, another team member can easily and quickly review and service your needs immediately.
Our support system is not and will not ever replace our client service. This is just a tool we are using to help serve you better. If you want to chat with us, we want you to pick up the phone and talk things over with us anytime. This support centre, simply puts your request immediately into development, so you have some peace of mind that its off your list and onto our list.
How do I Submit A Request?
Filling out the form is quick and easy. We will respond to the request immediately to give you an estimated time for completion. Submitting a request in our support centre is as simple as writing and email. All you have to do go to to this link and as you can see is really short and sweet.
What if I’m on the road?
If you are travelling and there is something top of mind you need, just give our tech support number a call. We can talk over your service needs and even fill out the form for you.
Tech Support: 226-444-0438
Our Promise to You
If your service requires significant development, we’ll schedule the timing of the work with you and your team. Otherwise, we’ll complete your request within 48 hours. If there is an urgent request, it will be worked on immediately.
Our Clients Love Zen
While it took a bit to change some habits (our habits of going to the old inbox needed changing too:), our new support is loved by many customers for its simplicity and elegance. As with all of our technology decisions, we worked hard to find the best internet based support service on the market.
Working hard to serve you better,
The Mad Hatters
